| What
are the types of Reservations at
HotelSyal.com ?
Instant Online Reservations
Those hotels that have the technology
to give you instant online rates
and availability (with confirmation
numbers) are identified by Check
availability on our site. You see
the all available rates and rooms
BEFORE you complete the reservation.
E-mail Reservations
Many hotels have yet to develop
'instant online reservation' technology,
however quite a few people want
to stay at these hotels. In such
cases the reservation request(to
include your credit card) comes
to our staff(via a secure server).
We disclose the rates upfront BEFORE
the reservation request is made.
We then contact the hotel to find
availability at the rate displayed,
make a reservation (that is cancelable
72 hours before arrival without
penalty), and send an email to the
client quoting the final confirmation.
If the client asks us to cancel,
we do so without charge. If you
are uncomfortable with providing
your credit card on our secure site,
we will be unable to assist you
with your travel plans. Of course,
this reservation can be cancelled
free of charge if you are not satisfied
with the reservation that we acquire.
How to Make Reservations at HotelSyal.com
?
Making a Reservation
Once you find a hotel to stay and
verify room availability, you can
make a real-time online reservation.
You must be viewing a hotel's main
page or the "Check Availability
Results" page to make a reservation.
Before you book your room, please
note the following:
Making a reservation through Stayxs
requires payment with a credit card.
Please read the hotel's Deposit
and Cancellation policy before making
payment.
You must check room availability
prior to booking. You can check
availability for one hotel or a
group of hotels. Tax may be included
in the room rate. If it is not included,
tax will be determined by the property
and added to your total cost.
To make a reservation:
If you are on the property's main
page, click Check Availability and
enter the required information.
The "Make a Reservation" page appears
with a list of all rooms available
during your travel dates. For the
type of room(s) you want to reserve,
enter the number of rooms and number
of guests per room.*
Verify the reservation information.
If you are a HotelSyal.com
member, enter your user name and
password, then click Proceed with
Secure Transaction.
Note: If you have forgotten
your user name and password, please
e-mail us for assistance. Include
your full name or the name under
which the reservation was made,
your address, e-mail address, and
a reservation confirmation number
if available.
If you are not a member, click Proceed
with Secure Transaction, enter your
personal information, and click
Submit.
Enter your credit card information
on a secure server. You can chose
the on-line payments thru PayPal
if you reside in USA otherwise we
need a signed credit card authorization
thru fax from the client.
For Pay Pal- Click Make Payment.
Enter all the required info and
the next screen should give you
the reservation confirmation. Congratulations,
you have just made a confirmed reservation!
An e-mail confirmation will be sent
to you and the hotel immediately.
Please verify your reservation information.
You may want to print the page for
your records.
Payment for the Booking.
We require you to submit your credit
card details. Your credit card information
is strictly confidential. Please
note, we request your credit card
details as a form of security. It
will not be charged until the booking
is confirmed by the hotel. Once
the reservation is confirmed by
the hotel we charge the credit card
100% in full. Rooms are bought in
bulk on pre paid basis to enable
us to bring you a choice of generously
discounted hotels across Asia. If
you have any further questions regarding
billing on Discount please contact
HotelSyal.com
at reservations@stayxs.com.
Is it safe to use my credit card?
Yes. We treat the security of our
clients' information matter very
seriously. To ensure your security,
all credit card transactions are
secured by SSL, which encrypts the
credit card number so as to make
it unavailable to any other party.
Why do I need to fax authorization
form and photo copy of my credit
card?
We can understand your security
concern. But this is just a way
to filter out any bad transaction
and to verify if the credit card
used for the booking was in fact
in your possession and it was you
only who made the booking and not
some body who happen to have your
credit card no. etc. We take great
care while handling your credit
card information and do not share
any of your information with other
vendors and partners.
Where should I fax the signed
form and credit card photo copy?
You can fax us the signed form and
photo copy of your credit card either
to our
New Delhi, India office at 91 11
23345974 or
North American office at 1 604 608
3421 or
UK (Europe) office at 44 845 280
2204.
How can I change or cancel my
booking?
Should you wish to amend or cancel
your existing booking, please select
"amendment/cancellation request"
in the above form and send us your
Booking ID with your requirements.
That is the most efficient way to
have you request processed. One
of our reservation consultants will
get back to you with a response
as quickly as possible. Please
note: should you wish to
amend or cancel your booking, an
amendment or cancellation fee will
apply - see booking conditions.
Is the room rate per person or
per night?
All quoted room rates are per room
per night, unless specified otherwise.
The rates are not applicable during
New Year Eve and other special events
and are subject to change. The price
is guaranteed upon receipt of final
payment. All rates quoted are as
per this website.
What is the Cancellation Policy?
A full deposit for the stay will
be charged to your credit card for
confirmed booking. Cancel 72 hours
prior to check in (hotel local time)
for full refund. One night retention
charges may apply if canceled less
than 72 hours prior to arrival.
There is a 5% processing fee for
all cancellations.
No refunds will be allowed after
check-in.
Check the reservation policy before
making the payment. Some hotels
might have different cancellation
policy. A cancellation fee may be
charged should you decide to cancel.
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